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Report - Government On-Line and Canadians
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| What's next? Link to departmental plans Federal departments have posted GOL reports outlining their plans and strategies for on-line service delivery. These reports can be accessed on the Government On-Line website. |
A lot has been accomplished. The plan for GOL has been solidly scoped. Initial investments have been made in all of the elements required for success.
Over the next four years we will focus on:
Here are some highlights of what can be expected.
More accessible government| Services for individuals Canada Pension Plan and Old Age Security (CPP/OAS) Seniors are among the fastest growing group of Internet users. The Government of Canada is responding to their needs by providing Canada Pension Plan / Old Age Security On-Line Services. In the future clients will be able to access personal data, calculate benefits and obtain Statement of Contributions electronically. Process for applying for CPP and OAS benefits will be simplified. Employment Insurance Benefits Soon, Canadians will be able to apply for Employment Insurance on-line, and employers will be able to complete Record of Employment on-line. |
Developing citizen-centred services will continue to be a priority. This has been the hallmark of Canada’s success to date, and will drive future service improvement and efficiency gains. Success will rely heavily on clustering related information and integrating services around client needs. Departments and agencies will need to work closely together. A focal point of these efforts will be the Canada Site, and integrated subject or audience-based sites.
Better, more responsive service| Single site for government publications on-line Government of Canada Publications You may be surprised by some of the publications available from the Government of Canada. Coming in March 2002, the Government of Canada Publications website will create a single place for Canadians to order both free and priced publications produced by the Government of Canada. A variety of formats will be provided such as large print, audio cassette, CD-ROM, Braille, print, diskette, electronic copy, microfiche and video. |
Priorities will be to put the most frequently used services on-line, and to simplify program offerings by developing integrated services that combine many separate program elements, such as Government of Canada publications (see box).
Services for individuals: In addition to the many information services available, over the next few years Canadians will see major benefit programs moving on-line, such as the Canada Pension Plan, Old Age Security, and Employment Insurance (see box). We are also working on developing a range of integrated services for individuals, which bring together many program elements. For example, Assistance to Canadians Abroad will post up-to-the minute reports on critical situations around the world that may affect Canadians and their families. Farm Safety Nets will provide farmers with a single window to program information, enabling them to file a single application once a year, covering a number of different farm safety net programs.
| Single site for government suppliers Electronic Supply Chain The Government of Canada is one of the country's largest purchasers of goods and services. The E-Supply Chain will provide an effective and efficient framework for the end-to-end electronic procurement, payment and purchasing of goods and services for the Government of Canada. It will enable government employees to submit requisitions for goods and services, and place orders electronically. Suppliers will benefit from the ability to electronically submit bids and invoices to government, and receive orders and payments. |
Services for businesses: In addition to the many services already available, new services coming on-line will focus on providing customized information to businesses, on key transactional services, and on simplifying service delivery. A good example of customized information is the Virtual Trade Commissioner,which will provide customized Web pages for Canadian exporters and foreign contacts, and will allow businesses to link to services of Canada’s trade commissioners. A new feature of the Doing Business with Canada cluster will allow foreign businesses to access information on GoC on-line programs and services tailored by location and sector.
| Single site for common grants and contributions
Federal departments and agencies are working together to establish a single window into the entire range of grants and contributions available through public sector granting institutions. |
Key transactional services for businesses moving on-line include the Record of Employment. Integrated sites are being developed to simplify service delivery for government suppliers and for those seeking grants and contributions (see boxes)
More details on these services and others can be found on departmental websites.
| Responsive government
Trade Talks with Canadians is a proposed initiative to engage Canadian citizens in an on-line dialogue on Canada's international trade policy agenda, to better reflect Canadian values, priorities and interests. |
We will continue to consult with Canadians to obtain their views of on-line service priorities. Looking ahead, the government will use the Internet in innovative and interactive ways to engage Canadians in discussion of issues and policies, for example, through Trade Talks with Canadians (see box).
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