Financial Consumer Agency of Canada - Agence de la consommation en matière financière du Canada

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 Welcome to the

 Financial Consumer Agency of Canada Web site


FCAC_Curl The Financial Consumer Agency of Canada (FCAC) is a newly created agency.

We work to protect and educate consumers in the area of financial services.

We provide consumer information and oversee financial institutions to ensure that they comply with federal consumer protection measures.

What's New

   Credit Card Interactive Tool
An easy-to-use interactive tool that will help you find the credit card that best matches your preferences and needs.

   Cost of Banking Guide - Update
We've updated the comparison tables to provide you with the latest banking package information.

   The Cost of Payday Loans - Update
A payday loan is a very expensive way to borrow money. Click here to see why.

   FCAC releases "Understanding Your Credit Report and Credit Score"

   Check out FCAC's new searchable complaint-handling database

   Bank Branch Closures
FCAC maintains a database of bank branch closures throughout Canada. This tool allows consumers to view branch closures by date, location and financial institution and to find the new branch locations where accounts were moved.

   Protecting consumers: The new federal banking regulations
Regulations related to:
  • Opening a bank account
  • Cashing a Government of Canada cheque
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    Consumer Tools

    We want to help you better understand financial issues.

     Credit Card Interactive Tool

     Cost of Banking Guide

     Try Our Quizzes

     

    Shortcuts

    Know Your Rights


    Mortgage-related Tools


    Considering an investment product tied to the stock market's performance?
    What you should know about index-linked deposits sold in Canada.


    Low-Cost Accounts
    Commitments by the major banks to ensuring that a standard low-cost account is available to all consumers.


    Protecting Yourself Against Debit Card Fraud


    ABM Fees on Cash Withdrawals
    Update on fees for use of an automated banking machine (ABM).


    Who do we regulate?


    Do you have a complaint about a financial institution?
    We might be able to help. Find out the types of issues we investigate and the steps for making a complaint.
    FCAC/ACFC Toll-free 1.866.461.FCAC (3222) Protecting Consumers / Informing Canadians
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    Last Modified: 2005-12-19
    		 Important Notices