Scientific and Technical Publishing Services |
Proactive disclosure Print version ![Print version Print version](/web/20061103013856im_/http://ess.nrcan.gc.ca/esst_images/_printversion2.gif) ![ÿ](/web/20061103013856im_/http://ess.nrcan.gc.ca/esst_images/_spacer.gif) | ![ÿ](/web/20061103013856im_/http://ess.nrcan.gc.ca/esst_images/_spacer.gif) | ![Earth Sciences Sector Earth Sciences Sector](/web/20061103013856im_/http://ess.nrcan.gc.ca/esst_images/ess_e.jpeg) Natural Resources Canada > Earth Sciences Sector > Publishing Services > Cartography
Services Cartographic Publications & Services
Description
Preparation of digital and paper-based products such as GSC A-series
maps, GSC Open File maps, Pocket figures for GSC bulletins, as well as other
publications related to the field of geoscience for sales and distribution.
External Clients
Include the general public, private sector, other government departments,
provincial governments and educational institutions.
Existing Standards
- Standards outlined in the Service Standards for
General Inquiries section apply
- For more in-depth inquiries requiring research (or R&D), standards are determined
in consultation with the client and are identified in specific agreements
- Cartographic Digital Standards and Cartographic Design Specifications are
applied to each product
- ISO regulated instructions are followed during the production of each product
- A detailed cartographic quality control check, scientific edit (A-series
only) and a client review are performed on each product
Complaint and/or Redress Mechanism
- Verbal and written complaints will be forwarded to line management and acknowledged
within two days, with a final response depending on the nature of the complaint
- ISO
Quality System Improvement
Request (QSI) [PDF, 93.5 kb, viewer] forms are available (in paper or electronic format) for logging a complaint
and will be forwarded to an ISO representative for immediate corrective action
with preventive measures according to priority
- After investigation, an immediate response will be given to the client either
verbally or in writing
- Products damaged in shipment or supplied incorrectly can be returned for
exchange, replacement, or refund within seven days of receipt
External User Fees
Fees are applicable depending on the nature of service provided.
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