Description

Provide large format colour plotting and laminating services (provided indirectly to external clients through on-demand sales of products).

External Clients

Include the general public, private sector, other government departments, provincial governments and educational institutions.

Existing Standards

• Standards outlined in the Service Standards for General Inquiries section apply
• Established procedures and quality standards are applied to all plots submitted via the web either directly by the client or indirectly through a publishing directory for completed and released on-demand maps by the sales office.
• ISO regulated instructions are followed during the production of each product
• A quality control check and a client review are performed on each product.

Complaint and/or Redress Mechanism

• Verbal and written complaints will be forwarded to line management and acknowledged within two days, with a final response depending on the nature of the complaint
• ISO Quality System Improvement Request (QSI) [PDF, 93.5 kb, viewer] forms are available (in paper or electronic format) for logging a complaint and will be forwarded to an ISO representative for immediate corrective action with preventive measures according to priority
• After investigation, an immediate response will be given to the client either verbally or in writing
• Products damaged in shipment or supplied incorrectly can be returned for exchange, replacement, or refund within seven days of receipt

External User Fees

Full cost recovery fees are applicable.