|
![](/web/20061121021347im_/http://www.gov.mb.ca/finance/images/spacer.gif) |
Consumer and Corporate Affairs
A Division of Manitoba Finance
Consumers' Bureau
Complaint Handling Process
After the Consumers' Bureau receives a complaint, an officer contacts the business
and asks for a response. The officer then advises the consumer of that response. The
process continues until an agreement is reached or until the parties reach an impasse. Dispute
resolution can take place only when all parties are willing. The Bureau cannot impose
a settlement or guarantee the results. If an agreement cannot be reached, either party may
take the matter to court.
Why Dispute Resolution / Mediation?
- Informal
- Confidential
- Individuals affected are involved in finding a solution
- May resolve complaints more quickly than a more formal process
Files at the Consumers' Bureau are confidential by
statute. Therefore, the Bureau cannot report to the public or comment on specific
information regarding complaints. |
|
|