Court Services Mission

We strive for superior quality in service delivery, and to meet the unique needs of our diverse client and stakeholder groups while ensuring consistency and equity, overall.

Client satisfaction is extremely important to the Division. We want to ensure that those who use court services find them to be prompt and courteous, understandable and accessible, fairly administered and priced, and delivered with a dignity, patience and respect that encourages their co-operation and acceptance. The Division's processes are driven by client and stakeholder needs and expectations, and we provide regular opportunities for them to tell us about service quality and their needs.

Court Services is committed to building a workplace which is safe, and in which all staff know how they contribute to the Division's overall goals. Employees know they will be treated with integrity, respect and openness. We foster a team environment in which knowledge, attitudes and experience are tightly aligned with programs. Team members cannot only rely on one another, but also learn from each other, and those who want to progress professionally are supported in doing so.

We envision a society that is less dependent on our services. We seize every opportunity to reduce the need for our intervention, by encouraging initiatives that empower people to resolve their own disputes, and by actively collaborating on preventive and diversion programs with other departments and agencies.