Information Management Services Directorate

Description:

Under the direction of the Chief Information Officer, the Information Management Services Directorate (IMSD) provides the strategy, policies, infrastructure, tools and competent personnel necessary for Health Canada to make effective use of information management, information technology and knowledge management (IM/IT/KM) in the delivery of departmental programs and services. This includes developing, implementing and communicating IM/IT/KM policies, standards and guidelines; facilitating the planning and delivery of corporate IM/IT/KM projects; and providing coordination and secretariat support to the Department's IM/IT/KM committees.

To carry out these tasks, IMSD is organized as follows:

Client Services Centre :

The Client Services Centre provides front-line user support for the Department's desktop and server systems across the country as well as applications architecture and development and support services for corporate and Branch specific systems including the Internet. It does this through cooperative partnerships and service level agreements with Health Canada's branches and regions. The Centre has four divisions:

• Client Portfolio Division (Enterprise/Executive/HECSB)
• Client Portfolio Division (Health Products and Food Branch)
• FNIHB Informatics Services
• Application Development and Internet Division
• Business Management Division

The Centre also consists of six regional offices: Atlantic, Quebec, Ontario/Nunavut, Manitoba/Saskatchewan, Alberta/NWT, B.C./Yukon.

Network and Systems Services Centre :

The Network and Systems Services Centre is responsible for providing a reliable and stable data and telecommunications infrastructure through day-to-day network operations, commercial software procurement, planning management, telecommunications, network security, and helpdesk services. Strategically, the Centre plans the evolution of the Health Canada infrastructure, anticipating Health Canada's evolving data and telecommunication needs through its enterprise architecture, design and engineering functions. The Centre carries out its responsibilities through the operations of its four divisions :

• Direct Operations Division
• Production Support Services Division
• Infrastructure Engineering Division
• Business Management Division

National Service Desk (Information Mangement Services Directorate)

A / Chief: Annette Azzi, 954-5178
NCR: 954-8718
Regions: 1-800-416-0358

Telecommunications

Chief, Network and Server Support: Guy Charron, 952-8775
All Telecommunications Requests: National Service Desk, 954-8718 or Regions: 1-800-416-0358

Business Services Division :

The Business Services Division leads horizontal initiatives and services throughout the Directorate, including project and internal communications, performance management, financial and human resources services, as well as governance support for committees, such as the Information Management Accountability Board (IMAB) and the Departmental Executive Subcommittee on Information Management (DEC-IM).

Information/Knowledge Management Division :

The Information/Knowledge Management Division provides department-wide leadership in information and knowledge management. The Division acts as a centre of expertise in these disciplines by adopting an enterprise view that focuses on people, interoperability and connectivity through the development of information and knowledge-sharing activities such as architectures, conceptual models, collaboration and networking strategies, policies, standards, records, library, mail and associated directory services. The Division is also responsible for the planning and delivery of two major departmental projects: the Records Improvement Project (RIP) and the Electronic Records Management Application (ERMA).

Service Transformation Strategies Centre :

The Service Transformation Strategies Centre (STSC) provides departmental leadership in two key areas supporting Health Canada's business objectives: 1) IM/IT Project Management (Program Management Office); 2) Business Transformation (on-line health information and services).

IM/IT Project Management - Program Management Office (PMO)

PMO provides clients with the guidance and resources needed to deliver IM/IT solutions of the highest quality. Centralized, program-wide project management services provided by PMO include:

• A Project Management Framework consistent with Treasury Board guidelines
• A department-wide planning process to guide investment management, Portfolio oversight, analysis and reporting services
• IM/IT Governance (including change, issue, risk and interdependency management)
• Project Management Community of Practice
• Coaching and mentoring on project management principles, processes and tools
• Project management services on a cost recovery basis
  

Business Transformation -- Government-on-Line Division (GOLD)

GOLD leads the department's efforts to realize its vision to be front and centre in the advancement of timely and trusted electronic health information and service delivery. By liaising with program branches and regions to facilitate the work required, GOLD strives to promote and facilitate the adoption of a culture that embraces this service delivery vision. GOLD will help achieve this vision by:

• Transforming information and services for on-line delivery
• Integrating information and service delivery methods (e.g. internet, telephone, in-person)
• Providing national leadership in the advancement of e-government concepts within the health community
• Confirming that the information and services being provided are those that are needed by Canadians
• Working cooperatively with its federal/provincial/territorial partners and private sector stakeholders for the provision of authoritative health information via the Canada Health Portal (CHP).