| 1. e-Strategy |
General
- Does the organization have a clear vision of electronic service delivery, and is
this vision supported through the organization's strategies, plans and adequate
resources?
- Is there senior management awareness of, and support for, the change involved in
implementing the vision?
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| CRITERIA |
GENERAL QUESTIONS |
PROBES |
| 1. e-Vision |
- Is the vision consistent with the Treasury Board vision and understood and shared by
staff, clients and business partners?
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- Has senior management made a conscious effort to obtain staff buy-in to the vision?
- Has the vision been communicated across the organization?
- Are the implications of the vision well understood at the business line level?
- Are client, business partners and suppliers involved in shaping the e-government vision?
- Is the vision continually refined to address both client/partner needs and technology
evolution?
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| 2. Governance |
- Is there an e-government champion?
- Is there support for the champion in terms of senior management attention and a
cross-functional team?
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- To what extent has the senior management team addressed e-government
issues?
- Is there a management structure in place to support e-government?
- To what extent are management and staff involved in the organization's
decision-making process on e-government applications?
- What is the role of the e-government champion in overseeing the transformation of
the organization?
- roles, responsibilities, and accountabilities for implementing e-government clear?
- Is e-government being implemented in a cohesive manner across the organization?
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| 3. Strategies, Plans and Policies |
- Are strategies and plans closely linked to the organization's e-government plan?
- Are resources, priorities and results also clearly stated and aligned with e-government
plans?
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- How aware is staff of the e-government strategies, plans and priorities?
- To what extent do strategies, plans and policies address e-government?
- To what extent are clients, staff and business partners consulted in developing the
e-government plans?
- Do mechanisms exist to measure the achievement of e-government targets in the plans?
- Are plans adjusted to reflect feedback from satisfaction surveys and performance
reviews?
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| 4. Resource Commitment |
- Is funding adequate to achieve the goals of the e-government vision?
- Are resource commitments (human and financial) reviewed in light of new technology and
new opportunities?
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- Is there funding for initial e-government application development as well as ongoing
operational support?
- Has an investment strategy been developed to fund future e-government initiatives?
- Have funding re-allocations been made to support e-government initiatives?
- To what extent is IM/IT spending aligned with e-government?
- Are models in place to assess e-government funding requirements?
- Are there cost-benefit analyses and client satisfaction surveys to determine the impact
on service levels and cost of service?
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