Are You a Victim of Identity Theft?

Identity theft is the use of your personal information, such as your name, address, driver’s licence number, vehicle registration certificate, etc.  without your knowledge, by another person.

Identity theft is an offence under section 403 of the Criminal Code.

If someone has used your identity without your knowledge:

1. Immediately file a complaint with your local police force.
2. Forward the following information to the SAAQ:

• a copy of the report of the event duly completed and signed by the police force handling the complaint;
• a copy of the documents filed at the time of the complaint.

Send documents by fax at 418 643-1262 or by mail to this address:

Société de l’assurance automobile du Québec
Service de liaison et de soutien - Corps policiers
P.O. Box 19600, Terminus
333, boulevard Jean-Lesage, Secteur 41025
Québec QC
G1K 8J6

Upon receipt of the documents requested, the SAAQ will follow up your identity theft complaint if the theft:

• has caused or is liable to affect your personal file at the SAAQ;
• was committed using official documents issued by the SAAQ or counterfeit documents emulating official SAAQ documents.

Protection for Victims of Identity Theft
The SAAQ offers you protection against further identity theft crimes.

Upon receiving your documents, the SAAQ:

• creates a new personal file;
• identifies your former file as "Dossier d’usurpation d’identité" (Identity Theft File) to detect any new fraudulent use.

Support for Victims of Identity Theft
The SAAQ provides you with personal support. You can:

• obtain information about which procedures to follow and organizations to contact in order to protect your rights by contacting the police force liaison and support service (Service de liaison et de soutien - Corps policiers) at 418 528-4995;
• check the status of your driving record by asking for a copy using our online service or by telephone.