The Accessible Procurement Toolkit
www.apt.gc.ca
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Definition of Documentation, instruction and technical support
Documentation: Most commonly refers to printed materials such as instruction manuals and user's guides provided with a product.
Instruction: Here, primarily referring to traditional audio/visual or computer-based instructional materials.
Technical support: Referring to technical or user support services often available from a manufacturer or vendor. Methods to access support may include telephone hot-lines and/or automated voice-response systems, Web sites, e-mail, fax, and others.
