Frequently Asked Questions
Secure Online Access to your Bonds
Q: Who can use this service?
Customers of the Payroll Savings Program who purchase or own a non-certificated Canada Savings Bond can access their Plans online at www.mybonds.gc.ca. This service is not available for bonds that have certificates, bonds purchased through investment dealers or bonds held in The Canada RSP and The Canada RIF.
Q: Why can't I use this service to find out the status of my bonds purchased through a financial institution?
We are introducing access to the non-certificated CSB purchased through the Payroll Savings Program as a pilot. Expanded access to bonds purchased through other channels is under consideration for the future.
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Q: What transactions can I perform online?
If you own a CSB purchased through the Payroll Savings Program, you can check the status of your holdings, including current balance and Plan activity. You can also request redemptions and view your personal and tax information. Purchasers can check purchase transactions for Plans that are in the name of another individual for whom they contribute.
Q: How do I register for secure online access at www.mybonds.gc.ca?
Signing up is easy. You will need to provide your plan number and other information such as your date of birth, last purchase amount or bank account information. If the information you give us matches with what we have on file, you will then set your password and a unique Client ID will be generated for you. You will require your password and Client ID for all of your subsequent visits. If you participated in E-Campaign in any year since 2003, you must use your Client ID and password established upon completing your transaction.
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Q: Where can I find my plan number?
You can find your plan number on your annual December 31 plan statement. You may also obtain your plan number by calling toll-free 1 877 899-3599, Monday to Friday, 8 am to 8 pm, Eastern Time.
Q: Can I have access to my spouse's (partner's, child’s) plan through the Web?
If you are contributing to another individual’s Plan, you will only be able to see the purchase transactions. You will have access to all transactions if you are the co-owner of the Plan.
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Q: I do not have Internet access. How can I check the status of my bonds or redeem?
You can call toll-free 1 877 899-3599, Monday to Friday, 8 am to 8 pm, Eastern Time and either use the automated service option or talk to a Customer Service Representative. All bondowners receive an annual statement as at December 31 outlining their holdings.
Q: Does it matter where I have Internet access?
No. You will be able to access your Plan from any location where you have Internet access – home, work, public library, etc.
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Q: Is online access to my Canada Savings Bond safe?
We have gone to great lengths to protect your confidentiality and security. Our secure server uses several technology methods including encryption, firewalls and timed log outs to keep your personal and financial information private and confidential.
You are responsible for ensuring the safekeeping of your Client ID and password that gives you access to your Plan.
To protect your Client Reference Number, password, personal and financial information, we employ state-of-the-art encryption technology. Encryption is presently the most effective way to achieve data security. That is why your Internet browser must be compatible with 128-bit encryption in order to acess www.mybonds.gc.ca.
Encryption is the process of scrambling data into an unreadable format that is more secure for transmission over the Internet. Very similar to secret code, encryption takes your data and uses complex mathematical equations called algorithms to scramble the information into an unreadable format called ciphertext. The ciphertext is impossible to read without having a key to unscramble the information to its original form.
Q: Can someone else cash my bonds if I lose my password?
No. Only you know both your Client ID and password that are needed to access your Plan. When a redemption is requested, the payment is deposited directly into your bank account, otherwise it is issued by cheque in your name and sent to the address we have on file for you.
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Q: What if I forget my Client ID?
You can re-register directly online at www.mybonds.gc.ca. You will need to provide your Plan number and other information such as your date of birth, last purchase amount or bank account information. If the information you give us matches with what we have on file, then your Client ID will be provided to you. Alternatively, you may call toll-free 1 866 565-8405, Monday to Friday, 8 am to 8 pm, Eastern Time and speak to a Customer Service Representative. After confirming your identity, your Client ID will be revealed.
Q: What are the service hours?
You can access your Plan virtually anytime except on Sundays, when access is only available from 8 am Eastern Time. Regular site maintenance takes place between midnight on Saturday and 8 am on Sunday.
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Q: How long will it take for me to receive a payment if I request a redemption? How will I receive the payment?
It takes 3 business days for direct deposit payments, and up to 3 business days plus mailing time for payments issued by cheque.
Q: Can I buy online at the same time as I am checking my Plan balance?
You can increase your regular deduction amount or start a new purchase during the time that the Canada Savings Bond is available for payroll on E-Campaign (i.e. in October), as long as your employer is a participant in E-Campaign. You can access the E-Campaign site at www.e-campaign.csb.gc.ca. Alternatively, you can purchase bonds for cash through our other secure Web site at www.csbonline.csb.gc.ca between early October and April 1.
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Q: Can I transfer my bonds online to The Canada RSP?
This service is not available online at the moment. You should contact a Client Service Representative to request the transfer of your bonds to The Canada RSP. The toll-free number is 1 877 899-3599, Monday to Friday, 8 am to 8 pm, Eastern Time.
Q: Can I cancel my redemption request if I change my mind?
Yes. Redemption requests are processed every business day at 8 pm, Eastern Time. Accordingly, you can cancel a redemption request prior to that time.
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Q: My CSB purchase does not correspond with my pay date?
CSB purchases are recorded as of the day the Bank of Canada receives your regular payroll deductions from your employer.
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