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E-Filing FAQs

How do I file an application using E-Filing?

If you have obtained and activated your ePass, you will have four options. You can perform two types of document filings, view documents you have not yet submitted or you can view the list of documents you have submitted and filed to date:

a) File an Originating Document Initiating a New Proceeding: An Originating Document opens the Case/Proceeding, i.e., an application. On this page you will be able to file the originating document and supporting materials. b) File a New Document in an Existing Proceeding: This will allow you to enter an existing proceeding and file as many documents as is necessary.

c) View My Documents Not Yet Submitted: By clicking on this button you will be able to view all the documents you have begun entering in the E-Filing system but have not yet submitted to the Competition Tribunal.

d) View All My Submitted Documents: By clicking on this button you will be able to view all the documents you have submitted to the Competition Tribunal and the status of these documents.

How do I file documents?

You can now submit confidential information securely using ePass. To submit a file:

Press the "Browse" button.
Locate the file in the window that opens.
Press the Upload button to add it to the list.

You will need to electronically sign each attachment by entering your password each time you attach a file. To remove any unwanted files, check the checkbox next to the file you want to remove and press the "Delete" button.

How secure will your ePass information be? All registration information that you provide is protected under the federal Privacy Act. You can help safeguard security by:

not sharing your registration information;
not sharing your username and password with anyone - even family members;
memorizing your password instead of writing it down;
ensuring that your password is meaningful to you but meaningless to others.

You can maximize security by:

not using your name for your username;
not using personal numbers like birth or anniversary dates, partial telephone numbers, family names or names of pets;
changing your password every 3 to 6 months;
not leaving your computer unattended once you have logged in;
closing your browser after you complete a session.

Remember that you have signed a User Agreement stating that you will do your part to maintain the security of your username and password.

What happens if I forget my username?

If you forget your username you will need to contact ePass Canada for instructions: You can reach them at 1-866-EPASS-GC (1-866-372-7742).

What if I forget my password?

If you forget your password:

Go to the Welcome to ePass Canada page, select the forgot your password? option from the choices at the bottom of the ePass Canada screen.
Follow the prompts on screen - you will need to enter your username and you will be prompted to answer the 3
questions you chose when you first enrolled.

How do I change my username and/or password?

1. On the Welcome to ePass Canada page, select the change your password or change your username option from the bottom of the ePass Canada screen; 2. You will be prompted to enter your current username and password; 3. You will then be asked to enter a new username and password.

What do I do if I suspect that someone knows my username and password? (How do I revoke my ePass?)

If you suspect that someone knows your username and password, you can revoke your ePass:

on the Welcome to ePass Canada page, select the revoke your ePass option and follow the instructions;
or call ePass Canada at 1-866-EPASS-GC (1-866-372-7742).

When you revoke your ePass you lose your ability to submit any information to the Competition Tribunal in a secure, electronic manner. If you wish to reinstate your ability to send secure information to the Competition Tribunal, you will need to enroll as a new user, and be issued a new ePass. If you have revoked your ePass because of a suspected security breach, be sure to use a new username and password.

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DATE MODIFIED: 2004-03-01		Important Notices