Ministry of Government and Consumer Services
Delivering vital programs, services, and products — ranging from health cards, driver’s licence and birth certificates to consumer protection and public safety — to help create a better quality of life for Ontario’s families.
ServiceOntario
Driver’s licence, plate stickers, health cards, birth certificates and other services provided by the Ontario Government.
Consumer Protection Ontario
We help you ask the right questions before you make important decisions, like signing a contract, shopping online, joining a gym, and more. Know the law and your rights as a consumer.
The Ontario Gazette
The official publication for legislative decisions, proclamations of new statutes, all regulations made under Ontario statutes, and notices that must be made public.
Ontario’s Condo Law
New condo legislation to provide better protection for Ontario’s 1.3 million condo residents.
What we do
- lead consumer protection, public safety and business law; promote a fair, safe and informed marketplace for consumers and business
- provide Ontario government ministries and employees with procurement, finance, HR, pay and benefits, and a range of enterprise business services
- champion inclusion and accessibility initiatives across the enterprise, support all ministries to build an even more accessible, inclusive workplace
- promote good recordkeeping practices across the government and provide strategic leadership for freedom of information and privacy protection, and information management
- collect, manage and preserve the records of Ontario and promoting public access to Ontario’s historic documents and records
- help individuals and businesses access government services and information
Service standards
- We treat clients with fairness, equality and courtesy
- If service is disrupted, we’ll tell you why, when it will be back and if there’s alternate options
- We provide accessible services that support people with disabilities
- Without an appointment, wait times at ServiceOntario centres are less than 20 minutes, unless we tell you otherwise
- ServiceOntario offers 9 money-back guarantees for select online services
Agencies, boards and commissions
The ministry is affiliated with the following independent agencies:
Administrative Authorities
Ensure that a number of Ontario’s consumer protection and public safety laws are applied and enforced.
Legislation
The ministry administers the following legislation:
- Alternative Filing Methods for Business Act, 2020
- Apportionment Act
- Archives and Recordkeeping Act, 2006
- Arthur Wishart Act (Franchise Disclosure), 2000
- Assignments and Preferences Act
- Bailiffs Act
- Boundaries Act
- Business Corporations Act
- Business Names Act
- Business Regulation Reform Act, 1994
- Change of Name Act
- Co-operative Corporations Act
- Collection and Debt Settlement Services Act
- Condominium Act, 1998
- Condominium Management Services Act, 2015
- Consumer Protection Act, 2002
- Consumer Reporting Act
- Corporations Act
- Corporations Information Act
- Discriminatory Business Practices Act
- Electricity Act, 1998 (in respect of Parts VIII and IX.1)
- Electronic Land Registration Services Act, 2010
- Electronic Registration Act (Ministry of Consumer and Business Services Statutes), 1991
- Extra-Provincial Corporations Act
- Factors Act
- Film Content Information Act, 2020
- Financial Administration Act (in respect of section 1.0.19 and clause 38 (1) (a.3))
- Forfeited Corporate Property Act, 2015
- Freedom of Information and Protection of Privacy Act
- Funeral, Burial and Cremation Services Act, 2002
- Government Services and Service Providers Act (ServiceOntario), 2012
- Highway Traffic Act (in respect of Part III)
- Home Inspection Act, 2017
- Horse Riding Safety Act, 2001
- Land Registration Reform Act
- Land Titles Act
- Limited Partnerships Act
- Marriage Act
- Ministry of Consumer and Business Services Act
- Ministry of Government Services Act (except in respect of services provided by the Treasury Board Secretariat)
- Ministry of Infrastructure Act, 2011 (in respect of Government property, including acquisition; and in respect of clause 7 (1) (e), clause 7 (1) (g), and subsection 7 (5), the administration of the Act is shared between the Minister of Government and Consumer Services and the Minister of Infrastructure)
- Motor Vehicle Accident Claims Act
- Motor Vehicle Dealers Act, 2002
- Municipal Freedom of Information and Protection of Privacy Act
- New Home Construction Licensing Act, 2017
- Not-for-Profit Corporations Act, 2010
- Official Notices Publication Act
- Ontario Infrastructure and Lands Corporation Act, 2011 (in respect of the Ontario Infrastructure and Lands Corporation’s powers and responsibilities regarding Government property other than subparagraph 2 ii of subsection 4 (1))
- Ontario New Home Warranties Plan Act
- Ontario Underground Infrastructure Notification System Act, 2012
- Partnerships Act
- Payday Loans Act, 2008
- Personal Property Security Act
- Protection for Owners and Purchasers of New Homes Act, 2017
- Real Estate and Business Brokers Act, 2002
- Registry Act
- Repair and Storage Liens Act
- Retail Business Holidays Act
- Safety and Consumer Statutes Administration Act, 1996
- Securities Transfer Act, 2006
- SkyDome Act (Bus Parking), 2002
- Supply Chain Management Act (Government, Broader Public Sector and Health Sector Entities), 2019
- Supporting Local Restaurants Act, 2020 (in respect of Parts III, IV and V)
- Technical Standards and Safety Act, 2000
- Ticket Sales Act, 2017
- Travel Industry Act, 2002
- Vintners Quality Alliance Act, 1999
- Vital Statistics Act
- Wine Content and Labelling Act, 2000
Updated: July 20, 2021
