Consumer Protection Ontario
Before, during or after you make a purchase, learn your rights and find the information you need to know to protect yourself.
Price gouging during coronavirus (COVID-19)
The Government of Ontario and the Ministry of Government and Consumer Services (MGCS) is aware of price gouging activity arising in the Ontario marketplace because of the COVID-19 pandemic. We are committed to protecting Ontario consumers.
If you’ve seen or experienced someone in Ontario selling necessary items people need during this difficult time, such as, disinfecting agents, personal hygiene products, masks or gloves, at inflated prices we want to hear from you.
The information you provide is a valuable starting point for us to take the necessary steps to stop this activity.
Report price gouging related to COVID-19
Consumers can also report an individual who is price gouging by filing a complaint at
Rebuilding consumer confidence
Read how Ontario is taking action to strengthen protection and enhance business practices for the people of Ontario.
Homes and renovations
Door-to-door sales, buying or renting a home or condo, hiring a mover, and starting a renovation.
Contracts and memberships
Signing a contract, including wireless service plans or joining a gym or modelling agency.
Driving and vehicles
Buying a car, getting car repairs, or getting towed.
Shopping
Shopping in-store and online, reward points, gift cards, returns, warranties, and exchanges.
Credit, loans and debt
Payday loans, credit reports, and debt collection and settlement, including repossession of property.
Funerals and arrangements
Planning a funeral, burial, cremation or scattering and what to do if you discover a burial site.
Travel and entertainment
Ticket sales, booking a trip, buying a timeshare and information on Ontario’s movie rating system.
Families and relationships
Dating services and getting married.
Scams and identity theft
Protect yourself from common scams and identity theft, and learn what to do if you are a victim.
Take action
File a complaint against a business or search the Consumer Beware List.
