In carrying out its role as watchdog, the Commission may launch a probe. This could be a question of clarification formally put to BC Ferries by the Commission, or a longer line of enquiry, possibly leading to a corrective order.

If you as a member of the public have information suggesting how the performance, service quality, efficiency or productivity of BC Ferries could be improved, the Commission would be pleased to hear from you. Efficiency in ferry services helps keep down both ferry fares and government subsidies. Based on your input or entirely on its own initiative, the Commission could launch a probe.

The table below contains a list of recent probes. The Commission is publishing BC Ferries’ responses. You will find them by clicking the link in the topic column or through the expanded button list on the left.

Probe Topic Date Initiated Origin Departure Bay Tendering Process October 2007 Independent Contractors and Businesses Association Bowen Island Service Quality October 2007 Deputy Commissioner, following a number of customer complaints Regulation of Assured Loading October 2006 Commissioner Adequate Crewing on Queen of Burnaby, Comox-Powell River Route July 2006 Customer (was refused boarding on last sailing) Tax Credits for Ferry Commuters on Monthly Passes July 2006 (updated May 2007) Commuter on BC Ferries’ Langdale to Horseshoe Bay route Six Questions on BC Ferries’ FY2004/05 Report to the Commission February 2006 Commissioner Reasons for Sailing Cancellations, FY2004/5 compared to FY2003/4 November 2005 Commissioner Administrative Overhead Increase November 2004 Commissioner Capital Expenditure Near Swartz Bay Terminal Boundary November 2004 Deputy Commissioner Bond Issues: use of proceeeds and solvency of BC Ferries October 2004 Member of Powell River Community Coalition Chronic Tardiness on Route 25 (Port McNeill-Alert Bay-Sointula) February 2004 Alert Bay Councillor

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