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The Commission regulates the service provided on a ferry route in a number of ways.
It monitors BC Ferries’ adherence to its contract with the Province, which commits BC Ferries to provide a specific number of sailings per day on each of its 25 routes. For a finding on how far BC Ferries met this commitment last year, click the Contracted Sailings button on the left.
The Commission requires BC Ferries to report quarterly on its on-time performance for each route, and on the number of overloaded sailings.
BC Ferries must submit its annual Customer Satisfaction Tracking Survey to the Commission. You will find the 2004 survey on BC Ferries’ website by clicking here.
BC Ferries cannot stop serving a route or cut back service on a route without the Commission’s permission. See the buttons Route Discontinuance and Service Reduction on the left for more on what is involved. |
