2003-06-13 - #: 8665-C12-200307365 - Avis
public
2003-6 - Déclaration des droits du consommateur
Calendrier - Avis Public 2003-6
Activités
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Dates limites
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Avis d'intention de participer |
2003-07-14 |
Observations |
2004-01-21 |
Mémoires |
2003-08-27 |
Demandes de renseignements |
2003-10-27 |
Réponses aux demandes de renseignements |
2003-11-26 |
Demandes de réponses complémentaires à leur
demandes de renseignement et de divulgation |
2003-12-11 |
Répliques aux demandes de réponses complémentaires
aux demandes de renseignements et de divulgation |
2003-12-18 |
Résolution aux demandes de renseignements
complémentaires et de divulgation |
2004-01-05 |
Plaidoyers |
2004-02-04 |
Réponses aux plaidoyers |
2004-02-19 |
Liste des documents connexes
Section 1 - Documents du Conseil
a) Avis public, Décisions, etc.
b) Liste des parties intéressées
c) Correspondance aux parties
d) Demandes de renseignements
Section 2 - Documents de Aliant Telecom Inc., Bell Canada, MTS
Communications Inc., Saskatchewan Telecommunications et TELUS
Communications Inc., Télébec, société en commandite et TELUS
Communications (Québec) Inc. (collectivement, les Compagnies)
a) Correspondance au Conseil
b) Mémoires
c) Demandes de renseignements
d) Demandes de réponses complémentaires à leur demandes
de renseignements et de divulgation
e) Répliques aux demandes de réponses complémentaires aux
demandes de renseignements et de divulgation
f) Plaidoyers
g) Répliques aux plaidoyers
Section 4 - Documents des autres parties
a) Correspondance au Conseil
b) Demandes de renseignements
c) Mémoires
d) Observations
e) Demandes de réponses complémentaires à leur demandes
de renseignements et de divulgation
f) Répliques aux demandes de réponses complémentaires aux
demandes de renseignements et de divulgation
g) Plaidoyers
h) Répliques aux plaidoyers
Section 5 - Réponses aux demandes de renseignements
Section 8 - Documents divers
a) Frais
b) Autres
Section 1a)
Avis public, Decision, etc.
2006-08-29 - Décision de télécom CRTC 2006-52
Le Conseil formule une déclaration des droits du consommateur pour les
abonnés des services locaux offerts par les entreprises de services locaux
titulaires, établissant ainsi en langage clair les droits actuels des
consommateurs. Référence : 8665-C12-200307365.
2004-07-30 - Ordonnance de frais de télécom CRTC
2004-10
Demande d'adjudication de frais présentée par les British
Columbia Old Age Pensioners' Organization et autres – Avis public
de télécom CRTC 2003-6. Référence : 8665-C12-200307365
et 4754-231.
2004-07-30 - Ordonnance
de frais de télécom CRTC 2004-11
Demande d'adjudication de frais présentée par l'Association
des consommateurs du Canada (Division du Manitoba) et la Manitoba Society
of Seniors – Avis public de télécom CRTC 2003-6. Référence
: 8665-C12-200307365 et 4754-232.
2003-07-14 - Avis public
de télécom CRTC 2003-6-1
Le Conseil apporte des corrections à deux paragraphes de la version française
de Déclaration des droits du consommateur, Avis public de télécom CRTC
2003-6,
13 juin 2003. Référence : 8665-C12-200307365.
Section 1c) Correspondance aux parties
2004-01-13 - Lettre du Conseil - Version anglaise seulement - "Version
imprimée"
Description: Lettre adressée à The British Columbia Public Interest
Advocacy Centre - Objet: Déclaration des droits du consommateur - Avis
public de télécom CRTC
2003-6 -
Encarts de facturation
2004-01-09 - Lettre du Conseil - Version anglaise seulement - "Version
imprimée"
Description: Lettre adressée à Bell Canada - Objet: Déclaration des droits
du consommateur - Avis public de télécom CRTC
2003-6 -
Encarts de facturation
2004-01-09 - Lettre du Conseil - Version anglaise seulement - "Version
imprimée"
Description: Lettre adressée à TELUS Communications Inc. - Objet:
Déclaration des droits du consommateur - Avis public de télécom CRTC
2003-6 -
Encarts de facturation
2004-01-09 - Lettre du Conseil - Version anglaise seulement - "Version
imprimée"
Description: Lettre adressée à Manitoba Telecom Services Inc. - Objet:
Déclaration des droits du consommateur - Avis public de télécom CRTC
2003-6 -
Encarts de facturation
2004-01-09 - Lettre du Conseil - Version anglaise seulement - "Version
imprimée"
Description: Lettre adressée à SaskTel - Objet: Déclaration des droits du
consommateur - Avis public de télécom CRTC
2003-6 -
Encarts de facturation
2003-10-23 - Lettre du Conseil - Version anglaise seulement - "Version
imprimée"
Description: Lettre adressée à la Liste ci-jointe - Objet: Avis public de
télécom CRTc
2003-6 - Déclaration des droits du consommateurs - Encarts de
facturation
Section 1d) Demandes de renseignements
2003-10-24 -
Lettre du Conseil
Description: Lettre adressée à Public Interest Advocacy Centre - Objet:
Déclaration des droits du consommateur - Avis public de télécom CRTC
2003-6 -
Demandes de renseignements
2003-10-24 -
Lettre du Conseil
Description: Lettre adressée à Telecommunications Workers Union (TWU) -
Objet: Déclaration des droits du consommateur - Avis public de télécom
CRTC 2003-6
- Demandes de renseignements
2003-10-24 -
Lettre du Conseil
Description: Lettre adressée à Bell Canada - Objet: Déclaration des droits
du consommateur - Avis public de télécom CRTC
2003-6 -
Demandes de renseignements
Section 2a) Correspondance au Conseil
2003-12-19 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc.,
Saskatchewan Telecommunications, Télébec, société en commandite, TELUS
Communications Inc. and TELUS Communications (Québec) Inc.
Description: The Companies have recently become aware that some of the
references to the Terms of Service for TELUS (Québec) are incorrect. In
addition, a paragraph that was not included in the final version of the
English CBOR was erroneously included in the Companies' French version of
the CBOR. The Companies' proposed CBOR has been revised accordingly and
the revised English and French version is provided in the attachment to
this letter.
Document:
031219_1.zip - 42KO
2003-11-14 - Saskatchewan Telecommunications (SaskTel)
Description: SaskTel received your letter of 23 October 2003 requesting
that it adopt certain additional procedures to notify customers who
receive their telephone bills in electronic format over the Internet of
the bill insert which the Commission mandated in Public Notice 2003-6
Document: 031114.doc
- 52KO
2003-11-10 - Bell Canada
Description: Bell Canada is in receipt of your letter, dated 23 October
2003, with regard to notifying customers who receive their telephone bills
in electronic format over the Internet of the bill insert which the
Commission mandated in Public Notice 2003-6.
Document: 031110_5.doc
- 60KO
2003-10-31 - MTS Communications Inc.
Description: MTS Communications Inc. is in receipt of a letter from
Commission staff, dated October 23, 2003, in regard to the requirement for
the telephone companies to include a bill insert in local telephone
subscriber’s bills.
Document: 031031.doc -
802KO
2003-10-29 - TELUS Communications Inc.
Description: TELUS has received a copy of your letter dated October
23, 2003 expressing concern that customers who receive their telephone
bills in electronic format may not have received the same degree of
notification as those customers receiving a mailed paper bill, and giving
directions to ensure that these customers receive adequate notification
Document: 031029.doc
- 39KO
Section 2b) Mémoires
2003-08-27 - Aliant Telecom, Bell Canada, MTS Communications,
Saskatchewan Telecommunications and TELUS Communications Inc., Télébec,
société en commandite and TELUS Communications (Québec) Inc. (the
companies)
Description: Pursuant to the procedure set out in Public Notice
2003-6, Consumer Bill of Rights, the following comments are submitted on
behalf of Aliant Telecom Inc. (Aliant), Bell Canada, MTS Communications
Inc. (MTS), Saskatchewan Telecommunications (SaskTel), Télébec, société en
commandite, TELUS Communications Inc. (TELUS) and TELUS Communications
(Québec) Inc. (collectively, the Companies).
Document: 030827.zip
- 41KO
Section 2c) Demandes de renseignements
2003-10-27 - Aliant Telecom, Bell Canada, MTS Communications,
Saskatchewan Telecommunications Télébec, société en commandite, TELUS
Communications Inc., TELUS Communications (Québec) Inc. (the Companies)
Description: Pursuant to the procedures set out by the Commission at
paragraph 20 of Public Notice 2003-6, Consumer Bill of Rights, the
Companies hereby address the attached interrogatories to the "Consumer
Groups", as identified in the Public Interest Advocacy Centre's letter of
27 August 2003.
Document:
031027_1.doc - 39KO
Section 2d) Demandes de réponses complémentaires
à leur demandes de renseignements et de divulgation
Aucun documents
Section 2e) Répliques aux demandes de réponses
complémentaires aux demandes de renseignements et de divulgation
Aucun documents
Section 2f) Plaidoyers
2004-02-04 - Aliant Telecom Inc., Bell Canada, MTS Communications
Inc., Saskatchewan Telecommunications, Télébec, société en commandite,
TELUS Communications Inc. and TELUS Communications (Québec) Inc.
(collectively, the Companies)
Description: Pursuant to paragraph 25 of Public Notice 2003-6,
Consumer Bill of Rights, Aliant Telecom Inc., Bell Canada, MTS
Communications Inc., Saskatchewan Telecommunications, Télébec, société en
commandite, TELUS Communications Inc. and TELUS Communications (Québec)
Inc. (collectively, the Companies) hereby file the attached argument.
Document: 040204.zip
- 82KO
Section 2g) Répliques aux plaidoyers
2004-02-19 - Aliant Telecom Inc., Bell Canada, MTS Communications
Inc., Saskatchewan Telecommunications, Télébec, société en commandite,
TELUS Communications Inc. and TELUS Communications (Québec) Inc.
(collectively, the Companies)
Description: Pursuant to paragraph 26 of Public Notice 2003-6,
Consumer Bill of Rights, Aliant Telecom Inc., Bell Canada, MTS
Communications Inc., Saskatchewan Telecommunications, Télébec, société en
commandite, TELUS Communications Inc. and TELUS Communications (Québec)
Inc. (collectively, the Companies) hereby file the attached Reply
Argument.
Document: 040219.doc
- 151KO
Section 4a) Correspondance au Conseil
2004-02-04 - The British Columbia Public Interest Advocacy Centre on
behalf of Consumer Groups
Description: We confirm that the B.C. Public Interest Advocacy Centre will
be filing our clients’ submission as part of a joint submission filed by
the Consumer Groups
Document: 040204.doc
- 32KO
2003-08-27 - The British Columbia Public Interest Advocacy Center
Description: On behalf of BCOAPO et al., we confirm that the Public
Interest Advocacy Centre will be filing our client’s submission as part of
the joint submission filed by the Consumer Groups.
Document:
030827.doc - 32KO
2003-08-27 - Public Interest Law Centre (on behalf of the Consumers Association of
Canada and the Manitoba Society of Seniors)
Description: On behalf of the Consumers Association of Canada
(Manitoba Branch) and the Manitoba Society of Seniors, we confirm that the
Public Interest Advocacy Centre will be filing our clients’ submission as
part of a joint submission filed by the Consumer Groups.
Document: 030827.doc
- 25KO
2003-08-06 - The British Columbia Public Interest Advocacy Center
Description: In paragraph 806 of Decision 2002-34, the
Commission stated "...it may be appropriate that the manner in which
charges and servcies are identifed in billing statements be modified.
Document: 030806.pdf
- 53KO
Section 4b) Demandes de renseignements
2003-10-27 - Public Interest Advocacy Centre on behalf of The
Consumer Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have
enclosed the interrogatories from the following groups collectively
referred to herein as the “Consumer Groups”.
Document: 031027.doc
- 68KO
Section 4c) Mémoires
2003-08-27 - Public Interest Advocacy Centre on behalf of The
Consumer Groups
Document: The following submission is made in response to Telecom
Public Notice CRTC 2003-6, on behalf of the following groups, collectively
referred to herein as the “Consumer Groups”.
Document: 030827.zip
- 23KO
2003-08-27 - Rosenbloom & Aldridge on behalf of Telecommunications
Workers Union
Description: TWU proposes that the following specific consumer rights
in respect of quality of service also be included in the Consumer Bill of
Rights.
Document: 030827.doc -
34KO
Section 4e) Demandes de réponses complémentaires
à leur demandes de renseignements et de divulgation
Aucun documents
Section 4f) Répliques aux demandes de réponses
complémentaires aux demandes de renseignements et de divulgation
Aucun documents
Section 4g) Plaidoyers
2004-02-04 - Rosenbloom & Aldridge on behalf of Telecommunications
Workers Union (TWU)
Description: The Telecommunications Workers Union (TWU) agrees with and
supports the February 4, 2004 submissions of the Consumer Groups in the
above-referenced proceeding in respect of all matters not otherwise
addressed in this submission.
Document: 040204.doc -
47KO
2004-02-04 - Public Interest Advocacy Centre (PIAC) on behalf of Consumer
Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have
enclosed the Argument
Document: 040204.doc
- 181KO
Section 4h) Répliques aux plaidoyers
2004-02-19 - Public Interest Advocacy Centre (PIAC) on behafl of
Consumer Groups
Description: Please find attached the Consumer Groups' Reply Argument
with respect to Public Notice CRTC 2003-6 Consumer Bill of Rights.
Document: 040219.doc
- 165KO
Section 5 - Réponses aux demandes de renseignements
2003-11-26 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc.,
Saskatchewan Telecommunications, Télébec, société en commandite, TELUS
Communications Inc. and TELUS Communications (Québec) Inc. (collectively,
the Companies)
Description: Pursuant to the process set out in Public Notice 2003-6,
Consumer bill of rights, the Companies submit their response to
interrogatories.
Document: 031126.zip
- 444KO
2003-11-26 - Rosenbloom & Aldridge on behalf of Telecommunications Workers
Union (TWU)
Description: Please find enclosed for filing with the Commission in the
above-reference proceeding, the responses of the TWU to interrogatories
directed to the TWO in this proceeding.
Document: 031126.zip -
29KO
2003-11-26 - Public Interest Advocacy Centre (PIAC) on behalf of The
Consumer Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have
enclosed the responses to the interrogatories from the following groups.
Document: 031126.zip
- 34KO
Section 8a) Frais
2004-11-04 - Ordonnance de frais de télécom CRTC
2004-14
Demande d'adjudication de frais présentée par le Centre
pour la défense de l'intérêt public au nom
des Groupes de défense des consommateurs - Déclaration
des droits du consommateur , Avis public de télécom
CRTC 2003-6. Référence : 8665-C12-200307365 et
4754-233.
2004-04-06 - Aliant Telecom Inc., Bell Canada, MTS Communications
Inc., Saskatchewan Telecommunications, Télébec, société en commandite,
TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively,
the Companies)
Description: The Companies have received the application for costs of
the Consumers' Association of Canada, National Anti-Poverty Organization,
L'Union des Consommateurs and BC Coalition for Information Access, in
the above noted proceeding. The Companies do not oppose the applicants'
entitlement or the amount claimed.
Document: 040406_4.doc
- 27KO
2004-04-06 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan
Telecommunications, Télébec, société en commandite, TELUS Communications
Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: The Companies have received the application for costs of the
Consumers Association of Canada (Manitoba Branch) and the Manitoba Society
of Seniors in the above noted proceeding. The Companies do not oppose the
applicants' entitlement or the amount claimed.
Document:
040406_3.doc - 27KO
2004-04-06 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan
Telecommunications, Télébec, société en commandite, TELUS Communications
Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: The Companies have received the application for costs of the BC Old Age
Pensioners' Organization, Council of Senior Citizens' Organizations of BC,
federated anti-poverty groups of BC, Senior Citizens' Association of BC,
West End Seniors' Network, End Legislated Poverty, and Tenants Rights
Action Coalition in the above noted proceeding. The Companies do not
oppose the applicants' entitlement or the amount claimed.
Document:
040406_2.doc - 31KO
2004-03-19 - Public Interest Advocacy Centre (PIAC)
Description: Pursuant to s.44 of the CRTC Telecommunications Rules of
Procedure, The Consumer Groups hereby apply for an award of costs in
respect of their joint intervention in this proceeding
Document: 040319.pdf - 177KO
2004-03-16 - Public Interest Law Centre
Description: On behalf of the Consumers Association of Canada and
the Manitoba Society of Seniors (CAC/MSOS) we are writing to apply for an
award of costs with respect to the above noted proceeding.
Document: 040316.pdf
- 418KO
2004-03-12 - The British Columbia Public Interest Advocacy Centre on
behalf of BCOAPO
Description: Further to the application for costs on behalf of BCOAPO
et al. dated March 10, 2004, we neglected to specify the
appropriate respondents in this case.
Document: 040312.doc
- 32KO
2004-03-10 - The British Columbia Public Interest Advocacy Centre on
behalf of BCOAPO
Description: The British Columbia Old Age Pensioners' Organization
et al applies for costs in these proceedings and have enclosed our costs
application with this letter.
Document: 040310.pdf
- 419KO
Section 8b) Autres
Aucun documents
Mise à jour : 2006-08-29
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