This panel hears appeals from people who have requested home care services and disagree with the decisions made regarding their eligibility or level of service.

The panel is independent of Manitoba Health and has three important goals:

1. Home care recipients and potential recipients are assured a fair independent hearing of their concerns.

2. The Minister of Health will receive impartial advice and recommendations.

3. Uniform criteria and policies will be applied throughout the province.

When Can I Appeal a Decision?

You can file an appeal if:

• your request for home care service was denied;

• you disagree with the level of service you receive; or

• you have concerns regarding any aspect of the home care services you are receiving.

Who Can File An Appeal?

• Manitobans who are currently using home care or have applied for home care may file an appeal at any time.

• Family members, friends, primary care-givers or other providers may file an appeal when they have the home care user's consent.

How Do I File My Appeal?

The Appeal Panel encourages you to contact your Home Care office first to discuss your concerns.

If you are unable to resolve your concerns with the Home Care office, you may file an appeal directly with the panel.

Steps to filing an appeal:

1. Contact the Appeals office to request an appeal form, or download the form here in Adobe Acrobat format.  (If you do not have the Adobe Acrobat reader installed on your computer, please click here.)

2. Fill out this form and return it to the Appeals office.  If you have any questions about how to fill out the form, please call an Appeals officer at 788-6788 or toll free at 1-800-491-4993 or by e-mail.

3. If you are unable to fill out the form, appeals will be accepted and confirmed by telephone.  Appeals office staff will assist you in this process.

How Does the Appeal Process Work?

Appeals are reviewed and processed on a timely basis.  When your appeal form is received, you will be sent a Notice of Hearing.

This notice will tell you the date and location of your hearing.  Appeal hearings are informal and confidential.

Who Attends the Appeal Hearing?

You have several options:

• You may attend the hearing yourself.

• You may send a support person or designate to represent you if you cannot attend the hearing in person.

• You may participate in the hearing by telephone if the first two options are not possible.

The hearing will also be attended by:

• a minimum of three Appeal Panel members;

• Appropriate Home Care staff; and

• Appeals office staff who have been working with you on your appeal.

How Will I Know the Result of the Hearing?

When a decision is reached on your appeal, you and the Regional Health Authority will receive notice in the mail.  The decision of the Appeal Panel is final.

For more information, please contact:

Appeal Panel for Home Care
Room 4012 - 300 Carlton St.
Winnipeg MB  R3B 3M9
Phone:  (204) 788-6788
Toll Free:  1-800-491-4993
Fax:  (204) 948-2024
E-mail:  appeals@gov.mb.ca