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Postal Guide Last updated: 2006-09-18 Table of Contents
What is it? to top of page Expedited Parcel is a Shipping and Delivery Service that is available to contract customers and VentureOne cardholders. Expedited Parcel provides delivery next day local, 1 to 3 days regional, and 2 to 7 days national, between most major urban centres. Customers can ship any item by Expedited Parcel, provided the item:
Expedited Parcel must be shipped in Canada for delivery in Canada. Unacceptable Items to top of page Is considered unacceptable as Expedited Parcel any item:
Size and Weight to top of page
NOTE:
1.36 kg (up to 3,220 cm3) 5 kg (up to 30,000 cm3) 10 kg (up to 60,000 cm3) Volumetric Weight to top of page Volumetric weight applies when items are large in size and light in weight. Go to Section B – Chapter 4, Planning a Mailing. For prepaid labels, the item must not exceed the maximum weight or dimensions specified on the label. Payment Options to top of page Proofs of payment The following proofs of payment are acceptable for Expedited Parcel items. Some restrictions or conditions may apply.
*When paying by meter, contract customers using a Manifest must check the Paid by Meter box, enter the meter serial number, and apply the meter impression on the back of the data processing copy of the Manifest. A postal indicia indicating the Customer Number must be applied on the item. When using a Bill of Lading, apply the meter impression to the back of the data entry copy of the label. If the Order is transmitted electronically using the online Electronic Shipping Tools (a Manifest is not used), the meter impression must be placed directly on the item. Methods of Payment The following methods of payment are acceptable for Expedited Parcel items. Some restrictions or conditions may apply.
*Credit card is available only to customers who electronically transmit their Order or purchase prepaid labels online. Some exceptions apply. For more information, Go to Section B – Chapter 5, Paying for a Mailing. Service Standards to top of page
For more details, Go to Section F, Service Standards. Features to top of page A feature is provided automatically as part of the basic service. For certain features (Redirection and Return to Sender), there may be a fee.
When an item will not fit in the addressee’s regular mail receptacle, leaving it in a Safe Drop location will be considered. To be considered as a Safe Drop, the item cannot be left in the open (e.g. doorstep). A Safe Drop card, indicating the location of the Safe Drop, is left at the time of delivery. A contract customer using an electronic shipping system may, at the time of shipping, instruct that the item NOT be Safe Dropped by adding the notation “Do Not Safe Drop” in the Attention box on the shipping label. A delivery attempt will be made and if no one is available to receive the item, a Delivery Notice card will be left. Items requiring a signature will not be safe dropped, except in an apartment building where the item may be left with the administration or security office or the superintendent, provided this person agrees to sign for the item on behalf of the addressee. Expedited Parcel items will be redirected, within Canada only, for a fee payable by the addressee, if the addressee has a Change of Address Notification on file. The price for Redirection will be equal to the Expedited Parcel Small Business Tariff price for conveying the item from the old address to the new address. Expedited Parcel items that cannot be delivered or redirected will be returned to sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the customer will be invoiced an amount equal to the original fee paid, less any option fee. Options to top of page An option is a service enhancement which is not provided automatically as part of the basic service. The customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee.
Provided the Signature option was purchased at the time of shipping, delivery information will be available at no additional charge, usually by noon on the business day following delivery. This delivery information can be obtained on Canada Post’s website, from the Customer Relationship Support group at 1 888 550-6333 or via the Electronic Shipping Tools software. Some exceptions apply in smaller centres. If the addressee or his/her representative refuses to sign for the item, Canada Post will ask the addressee to print his name in block letters. If the addressee refuses, Canada Post will deliver the item and indicate “Signature Refused” in the Signature box. In an apartment building, a signature may be obtained from the administration or security office or the superintendent, provided this person agrees to sign for the item on behalf of the addressee. NOTE: If the Signature option was purchased at the time of shipping and if a signature was captured at the time of delivery, a secured signature image will be available, at no additional charge, on Canada Post’s website. A hard copy of the signature is also available, for a fee, by calling the Customer Relationship Support group at 1 888 550-6333. The Signature Copy will be sent to the sender via Lettermail or by facsimile within three business days of the sender’s request. Delivery Confirmation (Tracking) Delivery Confirmation is available free of charge with the use of an Expedited Parcel bar-coded label or Bill of Lading. This option provides confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item Identification Number is scanned and the date captured. The information is usually available by noon the next business day following delivery via an automated phone response system by calling 1 888 550-6333, via the Electronic Shipping Tools software or via the Internet. NOTE: On-time Guarantee is included if the customer has selected the Delivery Confirmation option. Canada Post offers replacement service or credit of the shipping charges (transportation charges), if the sender’s shipment is not delivered on time, as measured against the published service standards for Expedited Parcel, in accordance with the General Terms and Conditions. Go to General Terms and Conditions. Coverage of up to $100 is included in the fee for Expedited Parcel items, including prepaid labels, where the sender has purchased Signature or selected Delivery Confirmation. Certain items are excluded. The value of the item must be declared on the shipping documentation. Go to General Terms and Conditions. Additional Coverage is available up to $5,000 for most Expedited Parcel shipments, including prepaid labels, for a fee. Certain exceptions apply. The value of the item must be declared on the shipping documentation. Go to General Terms and Conditions. This option allows an item to be shipped and delivered to the addressee, and an amount of money collected for the item from the addressee in the form of cash or a cheque. The sender will specify the amount of money to be collected and the payment option. The collected amount is then returned to the sender. The maximum amount that Canada Post will collect is $1,000 where the payment option is cash and $25,000 in the case of a cheque. All cheques are made payable to the sender. Collect on Delivery service must not be used to collect an amount owed on a previous transaction. This option is available to Customers using “Account” as a method of payment for Shipping and Delivery Services. Scheduled Pick-up is provided on business days only. This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Shipping and Delivery Services can be consolidated with the weekly volume of Domestic Shipping and Delivery Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333. This option is available, free of charge, to contract customers who use an electronic shipping system. The sender writes CARD FOR PICK-UP in the Attention box of the shipping label, to ensure that Canada Post does not deliver the item. Canada Post notifies the addressee that the item is to be picked up at the post office. The addressee will be required to show identification before the item is released. This option is available, free of charge, to contract customers who use an electronic shipping system. It applies to items normally delivered to the door. The sender must add the notation “Leave at Door” in the Attention box of the shipping label. If no one is available to accept it, the item will be left at the door. This option is available, free of charge, to contract customers who use an electronic shipping system. The sender must add the notation “Do Not Safe Drop” in the Attention box of the shipping label. If no one answers the door when delivery is attempted, a Delivery Notice card is left and the addressee must pick-up the item at the post office. This option is available, free of charge, to contract customers who use an electronic shipping system. The sender must add the notation “Pick-up at the Post Office” in the Attention box of the shipping label and selects a post office where the item is to be delivered. The shipping label must show the addressee’s name and phone number. The addressee will be required to show identification when picking up the item at the post office. This option is available, for a fee, to contract customers who use an electronic shipping system. The sender must add the notation “Proof of Age Required” in the Attention box of the shipping label. A photo I.D. will be required at the time of delivery if the addressee appears to be less than 25 years of age. A signature will be obtained upon delivery. This option is available to contract customers who wish to offer Return Service to their own customers (addressees) and who do not need to track their returned items. The addressee may use the Return Service label to return the item to the original shipper, via the service which is indicated on the label. The original shipper is responsible for the shipping charges. Customers who generate more than 10,000 returns a year can obtain a Bulk Return Service contract. For more information or to obtain a Return Service label template, visit: www.canadapost.ca/returnservice . Anticipated Return Service Label This option is available to contract customers who use the Electronic Shipping Tools or another approved shipping software. It allows customers to offer Return Service to their own customers (addressees) and track the returned items. The addressee may use the Anticipated Return Service label to return the item to the original shipper, via the service which is indicated on the label. The original shipper is responsible for the shipping charges. Customers can obtain the Anticipated Return Service label by selecting the Return Service Label option when preparing the shipment on the Electronic Shipping Tools or another approved shipping software. Customers who generate more than 10,000 returns a year can obtain a Bulk Return Service contract. For more information, visit: www.canadapost.ca/returnservice . Labels and Documentation Required to top of page If service options are required, Expedited Parcel items must bear an Expedited Parcel bar-coded label or a bar-coded label along with an Expedited Parcel identifier 40-076-589 (See Figure C.4.1). All parcels must bear the destination and return addresses. Contract customers must indicate on the Bill of Lading or Manifest, the weight of all items, except prepaid labels and items priced at the flat rate or piece-kilo rate. If the weight is not recorded on the documentation, the greater of the volumetric weight, actual weight or a standard “default” weight will be applied. Prepaid labels cannot be used on:
Packet items should bear a Small Packet label 33-086-227 (see Figure C.4.2). NOTE: Manifest (order) Two paper copies of the electronic Order (Manifest), or the original hard copy Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, Go to Section B – Chapter 5, Paying for a Mailing, Order (Manifests or Bills of Lading). Packaging to top of page Each shipment should be packed to protect the contents and ensure safe transportation with normal care and handling. Customers who deposit unpackaged items (i.e. pails, tires, etc.) must pay an Unpackaged Item Surcharge. NOTE: Addressing to top of page All items must bear a legible address including the correct postal code, proof of payment, and an Expedited Parcel service identifier. Go to Section B – Chapter 3, Addressing. All Expedited Parcel items must bear a Canadian return address. Prior to Depositing Expedited Parcel to top of page Scheduling Customers who deposit large volumes of Expedited Parcel into any mail processing plant must contact their local Canada Post Distribution Representative beforehand to properly schedule this mail. Scheduling requirements may vary from location to location. Deposit of Expedited Parcel to top of page
General Terms and Conditions to top of page Go to General Terms and Conditions. |
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