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Postal Guide Last updated: 2006-09-18 Table of Contents
What is it? to top of page Catalogue Mail is comprised of printed matter of bound or sewn pages specifically designed to sell or promote products and services. The minimum single deposit requirement for Catalogue Mail is a quantity of 2,500 identical items. All deposits of Catalogue Mail must be prepared according to the Mail Preparation and Presortation Guides. Catalogue Mail must be deposited and paid for in Canada for delivery in Canada. A list of support documents detailing Catalogue Mail requirements are available at: www.canadapost.ca/catsupportdocuments. Examples of acceptable Catalogue Mail items include (but are not limited to) the following:
Unacceptable Items to top of page To be eligible as Catalogue Mail, the items mailed must meet the criteria specified for Catalogue Mail and must be prepared for mailing in such a manner as to prevent loss or damage to any item and permit easy examination of each item. Samples are not permitted in Catalogue Mail. Dangerous substances or articles prohibited by law are not acceptable as Catalogue Mail. For more information on unacceptable items, Go to Section B – Chapter 7, Non-mailable Matter or refer to the Canada Post Corporation Act. Canada Post retains the right to refuse any item that it, in its sole discretion, deems unacceptable. NOTE: Enclosures (Inserts) to top of page For unsealed Catalogue Mail items, inserts are permitted only if securely bound to the catalogue. Inserts are defined as a paper or card securely bound to the catalogue. Size and Weight to top of page Each Catalogue Mail item must be identical in size, shape, weight and physical characteristics and must meet the following size and weight requirements.
*An item weighing less than 500 g may be accepted, however, postage must be paid as if the item weighed 500 g. Payment Options to top of page Proofs of Payment The following proof of payment is acceptable for Catalogue Mail items. Some restrictions or conditions may apply.
Methods of Payment The following methods of payment are acceptable for Catalogue Mail items. Some restrictions or conditions may apply.
*Payment by cash, debit card or Money Order is available only to customers paying at a postal outlet. **Credit card is available only to customers using Electronic Shipping Tools. Some exceptions apply. For more information on payment options, Go to Section B – Chapter 5, Paying for a Mailing. Service Standards to top of page Service standards are estimates of how long it will take for the mail to be delivered from the point of deposit to the destination points. These service standards are not guaranteed.
Customers must comply with the scheduling requirements to help ensure proper delivery arrangements are in place to meet customer delivery requests. See Scheduling within this chapter. For more information on Service Standards, Go to Section F, Service Standards, under Communications Services. Features to top of page A feature is provided automatically as part of the basic service. Redirection Catalogue Mail items that cannot be delivered as originally addressed because the addressee has moved will be redirected to the addressee at no extra charge while there is a Change of Address Notification (COAN) in effect. Mail bearing the name of the addressee followed by the words OR OCCUPANT, or similar wording, or mail bearing a non-personalized descriptor, including OCCUPANT, will not be redirected. In such cases, the item will be delivered to the original destination address. Options to top of page An option is a service enhancement which is not provided automatically as part of the basic service. Return to Sender Canada Post will return the item to the sender at the applicable Return to Sender price, if:
Mail bearing the name of the addressee followed by the words OR OCCUPANT, or similar wording, or mail bearing a non-personalized descriptor, including OCCUPANT, will not be returned to the sender. In such cases, the item will be delivered to the original destination address. For more information regarding the indicia, Go to Section B – Chapter 5, Paying for a Mailing. Address Correction Service Canada Post will return the item to the sender with the corrected address at the applicable Address Correction price if:
If there is no Change of Address Notification (COAN) in effect for the addressee, the item will be returned to the sender without a corrected address and charged the applicable Return to Sender price. If there is no Change of Address Notification (COAN) in effect, and if the item does not bear the ADDRESS CORRECTION REQUESTED - RETURN POSTAGE GUARANTEED postal indicia, the item will be treated as undeliverable and disposed of or recycled, as determined by Canada Post. If there is a Change of Address Notification (COAN) in effect for the addressee but the addressee has not consented that Canada Post provide their new address, the item will be forwarded to the addressee at the new address at no charge to the sender. Mail bearing the name of the addressee followed by the words OR OCCUPANT, or similar wording, or mail bearing a non-personalized descriptor, including OCCUPANT, will not receive the Address Correction Service. In such cases, the item will be delivered to the original destination address. For more information regarding the indicia, Go to Section B – Chapter 5, Paying for a Mailing. Undeliverable Mail to top of page Catalogue Mail is treated as undeliverable mail if:
Undeliverable Catalogue Mail items will be disposed of or recycled, as determined by Canada Post. Documentation Required to top of page For information on documentation required, including Order (Statement of Mailing) and the Electronic Shipping Tools, Go to Documentation and Online Tools, Section B - Chapter 5, Paying for a Mailing. Format to top of page Each item of a Catalogue Mail mailing must have the same size, shape and physical characteristics and originate from one sender. Packaging Catalogue Mail can be mailed in closed transparent wrapping, provided the address label is under or affixed to the plastic film. If the plastic film is such that it cannot be written upon, it must incorporate a 20 mm wide white opaque band. The address label must be large enough to accommodate postal endorsements. If the transparent wrapping can be written upon, a sample of the envelope must be submitted for testing and approval by Canada Post. Sealing Catalogue Mail items that are posted in envelopes or plastic wrapping must be completely sealed. Catalogue Mail items without a mailing wrapper may be sent unsealed. Addressing to top of page Each Catalogue Mail item must be addressed to a specific individual or company name or to a non-personalized descriptor, including OCCUPANT or similar wording. Each item must include the complete mailing address, including the valid postal code for that address. Return Address If a return address is used, it must be a Canadian address. Only one return address per item is acceptable. For more information on Addressing or the Address Accuracy Program, Go to Section B – Chapter 3, Addressing. Mail Preparation and Presortation to top of page Proper mail preparation is important to ensure that Catalogue Mail items are processed and delivered efficiently. Adjustments may be applied to improperly prepared mailings. Mail preparation is the process of facing and containerizing the items, and labelling the bags and containers. It helps ensure machineability of mail (where applicable), protection of mail, identification of the type of mail and ease of handling. Mail presortation is the process of sequencing, grouping and containerizing the items, and labelling the bags and containers to allow Canada Post to bypass various processing steps and facilities within its mail distribution network. The NDG Presort option is the only option available to access Catalogue Mail prices. For more information on mail preparation and presortation, Go to Mail Preparation and Presortation Guides. Summary of Options and Key Requirements to top of page
Postal Indicia and Markings to top of page Postal Indicia Each item must bear the Catalogue Mail postal indicia. The postal indicia must be bilingual in accordance with the Official Languages Act and must include the Customer Number. Go to Section B – Chapter 5, Paying for a Mailing. Markings Go to Graphics and Other Markings, Section B - Chapter 5, Paying for a Mailing Prior to Depositing to top of page Provide a Sample Prior to depositing the mail, customer must provide a representative sample of their items, including all enclosures and/or inserts to the approved Canada Post facility where the mail will be deposited. This will allow Canada Post employees to confirm that the items meet Canada Post’s specifications, and helps ensure there are no issues that may affect successful delivery of the items. Creating an Order (Statement of Mailing) An Order (Statement of Mailing) must be properly completed and submitted at the time of mailing, along with a sample of the item, including enclosures and/or inserts, identical to those to be mailed. Two (2) printed copies of the Order (Statement of Mailing) prepared electronically, or the original of a manually prepared Order (Statement of Mailing), must be provided to an authorized Canada Post Representative at a postal facility approved by Canada Post at the time of mailing. For more information on the Order (Statement of Mailing), Go to Documentation and Online Tools, Section B - Chapter 5, Paying for a Mailing. Catalogue Mail customers are required to schedule mailings with Canada Post at least ten (10) business days (excluding weekends and statutory holidays) before the day of the mailing. The schedule must include date, time and deposit location of mailing, and the estimated number of items in each completed mailing. Customers who mail on a frequent basis will be identified by their local Canada Post Representative and may be required to provide a mailing plan and/or deposit schedule. This documentation will include the details necessary to ensure efficient deposit and processing of mailings. Partial Mailings If Catalogue Mail is inducted in more than one deposit, the total mailing cost must be reflected in the first Order (Statement of Mailing); however, each individual partial mailing must meet the 2,500 minimum deposit requirement and be made within a maximum number of days specified by Canada Post. The customer will be invoiced for the total mailing as provided for on the first Order (Statement of Mailing). At the Time of Deposit to top of page Required at Time of Deposit Each Catalogue Mail deposit must be accompanied by an Order (Statement of Mailing), a sample of the item, including all enclosures and/or inserts identical to the item which will be mailed and a Mailing Summary, where applicable. For more information see Prior to Depositing. Where to Deposit All Catalogue Mail items must be deposited with an authorized Representative of Canada Post at a postal facility approved by Canada Post. Catalogue Mail cannot be deposited into street letter boxes or other mail receptacles. Mailings That Do Not Meet Catalogue Mail Requirements If an item or any of its components is tendered as Catalogue Mail and does not qualify for Canada Post’s Catalogue Mail service, then the process outlined in the General Terms and Conditions applies. Go to General Terms and Conditions. Delivery of Catalogue Mail to top of page
General Terms and Conditions to top of page Go to General Terms and Conditions. |
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