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Public Information Health Care Providers News Media Text Only Version |
Seniors' Care : Finding a Provider
In many situations, you will need to select a provider that provides the care you are looking for. Read this section to find out how you can select the provider (s) that is right for you. Providers will differ in the way they operate and provide services. Despite this variation, there are some common steps to follow. There are three key steps to selecting a provider :
1. Identify possible providers
Start by obtaining a list of care providers for the type of care you require by contacting your local Community Care Access Centre (CCAC) as the staff are familiar with providers in the area. You can also look in your local yellow pages under categories such as health care services, nurses, homemakers service, etc. Key sources of information for locating providers include :
2. Compare and evaluate providers
Once you have this list, you can begin to do more research that will help you to gather more information about specific providers and narrow down your selection. Some of the key questions to consider are :
For tools to help you reflect on the things that are important to you, or to prompt you to ask questions about a particular provider, you can print out a checklist that applies to the type of provider you are seeking :
Also, if you want to gather some personal insights about a particular provider, there are several ways to find out more, including :
By this point, you have probably gathered a considerable amount of information and are ready to shorten your list. You may already have a clear sense of which provider is right for you or you may be trying to decide between two or three providers. In this case, comparing providers is an important step. Criteria you might consider could be things like location, the availability of specialized programs or lifestyle options (e.g. smoking policy). Most people consider the quality of care as a very important consideration. Quality of Care
Many people consider a provider's quality of services to be the key criteria. As you explore whether a provider can provide the care you are looking for, a key source can be the opinions of people who have already received services from the provider. Other important sources are the ratings by an independent organization. If you wanted to do further research about the performance of a particular provider, it can be helpful to know whether the service is monitored by an outside organization such as the government or a provincial association. While there is no foolproof way to measure quality, there are some key things to consider. Here are some questions to ask as you look for indications of the quality of care :
3. Decide on a provider
As you go through the research and comparing process, you will see the variations in way providers operate. Before you make your decision, be sure that you are satisfied with the information you have obtained about the provider. Take the time to review and reflect upon the information you have gathered and talk it over with people who know you well. Remember, as you make your decision, you can talk it over with the staff at the CCAC to answer questions you may have. Also remember that family, friends and health professionals can also help you in your deliberations. Canadian Council on Health Services Accreditation
Accreditation is an effective, internationally recognized evaluation process used by many countries worldwide to assess quality in health care. Providers can voluntarily seek accreditation through the Canadian Council on Health Services Accreditation (CCHSA), an independent, non-government organization. Organizations achieve accreditation by undergoing an objective evaluation of the care and services they provide to clients, and then comparing these findings against a set of national standards that have been developed through testing and consultation. The findings of the survey visit are summarized in an accreditation report. The report identifies the provider's strengths and weaknesses and recommends key areas for improvement. Accreditation lasts for three years and, depending on the rating the organization is given, the organization may need to do some follow-up during that period. Only accredited providers can display the CCHSA seal. Here are some ways to find out if a provider is accredited.
Retirement Home Accreditation
The CCHSA does not accredit retirement homes. However, retirement homes may seek accreditation from the Ontario Residential Care Association (ORCA). ORCA is a provincial association that sets standards, inspects and accredits retirement homes in Ontario. There are several hundred retirement homes that meet the ORCA standards and are affiliated with the association. Their website offers the feature of searching for the accredited members by region. Or, you can call ORCA at 1-800-361-7254 to request a printed directory of their accredited retirement homes, free of charge. Only accredited providers can display the ORCA logo. Here are some ways to find out whether a provider is accredited :
International Organization for Standardization Accreditation
Some home health care provider organizations have chosen to seek accreditation from ISO 9001. This International Organization for Standardization (ISO) is a non-governmental organization established in 1947 and designed to establish world-wide standards in the delivery of goods and services. Organizations that have met the standards for delivering a service or product will receive a certificate with a number designation (e.g. ISO 9000 or ISO 10006). Each number refers to a different type of standard. ISO 9001/2000 refers to the requirements for Quality Management Systems and is the one that is most likely sought by care providers. It is used to assess the applicant's ability to meet customer requirements thereby address customer satisfaction. To find out about whether a provider is ISO certified, look for references to this accreditation in a framed certificate or within promotional materials. |
Call the ministry INFOline at 1-866-532-3161 (Toll-free in Ontario only) TTY 1-800-387-5559 Hours of operation : 8:30am - 5:00pm |
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