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Postal Guide Last updated: 2006-09-18 Table of Contents
What is it? to top of page Purolator International is a service offered by Canada Post in conjunction with Purolator Courier Ltd. Purolator International is used to ship to the U.S.A. and other international destinations:
Purolator International provides:
Customers can send any item by Purolator International, provided it meets the size and weight requirements for this service, and is properly prepared, properly packaged and does not contain cash, prohibited or dangerous goods. Each shipment should be packed to protect the content, and ensure safe transportation with normal care and handling. Purolator International cannot be combined with any other service. Unacceptable Items to top of page Specific restrictions as to contents, weight, preparation, labelling etc. must be strictly adhered to, as these conditions have been established by Purolator Courier Ltd. or by the destination country. The following items are never acceptable in Purolator International shipments:
*Prescription Drugs to the U.S.A. For all prescription drugs mailed to a Canadian or American citizen at an address in the United States, it is mandatory that the sender provide:
Purolator International must conform with the packaging requirements of Canada Post and the destination country. Purolator International shipments must not contain dangerous or prohibited articles. Go to General Terms and Conditions, and Go to Section B – Chapter 7, Non-mailable Matter. Size and Weight to top of page
*If the item exceeds the maximum weight, it will be charged at the applicable weight level. Volumetric Weight to top of page Volumetric weight charges apply when items are large in size and light in weight. Go to Section B – Chapter 4, Planning a Mailing. Payment Options to top of page Proofs of payment The following proofs of payment are acceptable for Purolator International items. Some restrictions or conditions may apply.
NOTE: Methods of Payment The following methods of payment are acceptable for Purolator International items. Some restrictions or conditions may apply.
*Credit card is available only to customers who electronically transmit their Order. For more information on payment options, Go to Section B – Chapter 5, Paying for a Mailing. Service Standards to top of page Go to Section F, Service Standards. Features to top of page A feature is provided automatically as part of the basic service.
Service Guarantee: Service is guaranteed to specific destinations only. Coverage for loss or damage: For non-document shipments, $100 of coverage is included in the shipment fee. Pick-up: Pick-up service is available upon request, to contract customers only, in most Canadian cities by calling 1 888 550-6333. Return to Sender: Purolator International items that cannot be delivered are returned to the sender, if agreed to by the sender. There may be a charge for this service. Tracking: This feature allows customers to identify the location of their item in the processing stream by calling 1 888 550-6333 or via the Canada Post website at www.canadapost.ca. Tracing: By dialing the above phone number, tracing allows customers to identify the delivery status of items, including who signed for them and the date and time of delivery. Electronic Customs Clearance (in flight): Customers’ items are cleared by Customs while they are in transit. Return to Sender or Redirection service: Purolator International items are not returned to the sender or redirected without the sender's prior approval. Surcharges apply to returned or redirected items. Scheduled Pick-up: This feature is available for Purolator International items at no additional charge. Delivery Confirmation: This feature provides positive confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item ID (identification) number is scanned and the date captured. The information is usually available by noon the next business day following delivery via an automated phone response system by calling 1 888 550-6333, the Internet www.canadapost.ca and via the Electronic Shipping Tools software. Options to top of page An option is a service enhancement which is not provided automatically as part of the basic service. The customer must select the option by checking a box or affixing an additional label or sticker. Additional Coverage: Additional coverage is available for non-document items up to $1,000 per item. Coverage is not available for documents. Hard Copy Signature: A hard copy signature (where available) can be requested for a fee after delivery. Labels and Documentation Required to top of page
Customers must provide identification when mailing a Purolator International item, except when paying by Account. Bill of Lading – Purolator International A completed Purolator International – Bill of Lading (33-081-001) in English or French with an English translation must be affixed to each item. It contains sender and addressee information, a description of contents, a tariff number (if known), the payment option, shipment fees information, any additional coverage and the terms and conditions of the shipment. The tariff number is an international standardized code for each commodity and must be entered (when available) on the Purolator International – Bill of Lading. NOTE: Contract customers must submit a Manifest. Customers who electronically transmit their Order using the Electronic Shipping Tools or a third-party shipping system and apply to their mail items the bar-coded label generated by the shipping system can benefit from a 3% discount. For more details, contact a Canada Post Sales Representative. Purolator International items may be subject to Customs duty. Dutiable non-document items may be sent, provided the appropriate Customs documents are completed. See the Documents and Non-Documents List table below to determine whether the item is considered a document or non-document in the country of destination. In addition to a Purolator International – Bill of Lading (or a Manifest), a properly completed Commercial Invoice (43-074-251E) or Invoice Declaration (33-081-002) in English or French with an English translation must accompany all international shipments defined as “Non-Documents”. Companies must provide a Commercial Invoice on their own letterhead (three copies are required). This form replaces the Customs form CP72 for Purolator International shipments only. Documents and Non-Documents List Due to security concerns, all Purolator International items from non-account customers will be opened and inspected. Customers will be required to provide identification. Shipping to the U.S.A. United States Customs regulations require an identification number for all courier parcel shipments entering the United States, valued at $2,000US and over. This regulation, called BORDER CARGO SELECTIVITY, affects the entire courier industry. All such shipments entering the United States require the recipient’s:
NOTE: For such items shipped to a non United States of America resident in the U.S.A., the recipient must obtain an identification number (Port Assigned Number). To obtain this number, the recipient must contact United States of America Customs. The identification number must be entered in the full description of contents box of the Purolator International – Bill of Lading and in box 10 of the Commercial Invoice or Invoice Declaration. If a Commercial Invoice or Invoice Declaration on sender’s letterhead is used, the identification number must also be included. Commercial shippers must obtain the identification numbers from American businesses and/or individuals as part of the order-taking process. If the receiver’s Identification Number is not indicated on the documentation and Commercial Invoice or Invoice Declaration, there will be delays while the broker obtains the number before the goods will be released by United States of America Customs. The receiver:
Shipments containing clothing or items made of fabric must be accompanied by a Textile Declaration form (43-074-261). Documentation Required for Exporting to U.S.A. Table Packaging to top of page Each item must be packed adequately to protect the contents and to ensure safe transportation with normal care and handling. Addressing to top of page All Purolator International items must have the recipient’s complete civic address. An additional charge may be applied where the receiver’s address is incorrect, incomplete or not legible. Delivery to a General delivery or post office box address is not acceptable in the U.S.A. but is acceptable in the following countries, as long as a phone number is provided on the mail item:
NOTE: Deposit of Purolator International to top of page
Delivery of Purolator International to top of page Canada Post transports Purolator International items to transfer points for delivery by Purolator Courier Ltd. Claims to top of page Claims for Loss or Damage A claim for damage must be submitted within sixty days of, but no sooner than, the expected delivery date according to Canada Post’s published service standards. A claim for loss must be submitted within nine months of, but no sooner than, the expected delivery date according to Canada Post‘s published service standards. Claims for Delay A claim for delay must be initiated by calling Canada Post’s Customer Relationship Support group at 1 800 267-1177 or by visiting a Canada Post outlet within 14 days of, but no sooner than, the expected delivery date according to Canada Post’s published service standards. General Terms and Conditions to top of page Go to General Terms and Conditions. |
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