Size and Weight  to top of page

NOTE:

1. An oversize charge applies if an item exceeds 1 m in any dimension (length, width or height).
2. If the weight is not indicated on the Manifest, a default weight of 5 kg applies.

Volumetric Weight  to top of page

Volumetric weight charges apply when items are large in size and light in weight. Go to Section B – Chapter 4, Planning a Mailing.

Payment Options  to top of page

Proofs of payment

The following proofs of payment are acceptable for Expedited Parcel-USA items. Some restrictions or conditions may apply.

Methods of Payment

The following methods of payment are acceptable for Expedited Parcel-USA items. Some restrictions or conditions may apply.

*Credit card is available only to customers who electronically transmit their Manifest or purchase prepaid containers or labels online.

For more information, Go to Section B – Chapter 5, Paying for a Mailing.

Service Standards  to top of page

From 6 to 12 business days between major urban centres from Canada to the U.S.A. Business days do not include Saturdays, Sundays or statutory holidays.

These service standards are not guaranteed. Service standards are estimates of how long it will take for the mail to be delivered.

Features  to top of page

A feature is provided automatically as part of the basic service.

Delivery Confirmation: This service feature provides confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item Identification Number is scanned and the date captured. The information is usually available by noon the next business day following delivery, via an automated phone response system by calling 1 888 550-6333 or via the Internet. Delivery Confirmation is not available for items mailed to United States territories and possessions, United States Army Post Offices (APO’s) and military installations.

Customs Presentation: Canada Post will provide a presentation of all items to U.S.A. Customs. Issues related to duties and admissions will be the responsibility of the addressee (importer of record).

Coverage for loss or damage: Coverage of up to $100CDN is included in the fee for Expedited Parcel-USA items. Certain exceptions apply.

Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques, food items or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. Go to General Terms and Conditions.

Return to Sender: Expedited Parcel-USA items that cannot be delivered or redirected will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid, less any option fee.

Options  to top of page

An option is a service enhancement which is not provided automatically as part of the basic service. The customer must select the option by checking a box or affixing an additional label or sticker.

Additional Coverage for loss or damage: Additional Coverage is available up to $1,000CDN for Expedited Parcel-USA shipments, for a fee. Certain exceptions apply.

The maximum declared value for liability coverage is $500CDN for items containing coins, jewelry, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust, cancelled or uncancelled postage stamps, and $100CDN for items containing gift certificates and phone cards.

Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques, food items or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. Go to General Terms and Conditions.

Scheduled Pick-up: This option is available to Customers using “Account” as a method of payment for Shipping and Delivery Services. Scheduled Pick-up is provided on business days only.

This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Shipping and Delivery Services can be consolidated with the weekly volume of Domestic Shipping and Delivery Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333.

Labels and Documentation Required  to top of page

Every Expedited Parcel-USA item must have:

• the name and address of the addressee clearly printed on the item or on a label affixed to the item;
• the Canadian return address of the customer clearly printed on the item or on a label affixed to the item;
• proof of payment (postage stamps, account number, postal indicia or meter impression);
• an Expedited Parcel-USA shipping label (43-074-243) with the Customs Declaration portion completed;
• parcels must also be accompanied by any document (invoice, licence, certificate, permit, etc.) required by United States Customs regulations.

All items must have the weight listed on the Customs Declaration.

All shipments to the U.S.A. containing commercially-prepared food for human or animal consumption must be preceded by a Prior Notice of Imported Food Shipments. The Prior Notice number provided by the U.S.A. Food and Drug Administration (FDA) must be included on the Customs documentation prior to shipping. More information on the Prior Notice can be obtained from the FDA.

Manifest (order)

Two paper copies of the electronic Order (Manifest), or the original hard copy Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, Go to Section B – Chapter 5, Paying for a Mailing, Order (Manifests or Bills of Lading).

Packaging  to top of page

All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail, and injury to persons handling the mail.

Addressing  to top of page

All items must bear a legible address including the correct zip code, and must include the shipper’s and addressee’s telephone numbers. Go to Section B – Chapter 3, Addressing.

Deposit of Expedited Parcel-USA  to top of page

Expedited Parcel-USA items may be dropped off during advertised hours of acceptance at:

• a postal outlet
• a mail processing plant
• a street letter box (items processed by a Canada Post online shipping tool only).

General Terms and Conditions  to top of page

Go to General Terms and Conditions.